Friday, October 18, 2019
Public participation Essay Example | Topics and Well Written Essays - 500 words
Public participation - Essay Example All members of the committee nominated the chair and his deputy through voting. Free and fair elections were held with willing members of the committee being among the nominees. Free elections mean that citizens can go to polls without terror of reprisal, and for elections to be fair; they must be count with equality (Dahl 89). All the votes were counted as equal in front of the members to assure that their judgements were counted without biasness. The chair and his deputy were then announced to the members and residents immediately after the counting. One of the residents offered a suggestion on poor lighting of the streets. He advised on the installation of LED street lights. The resident also asked whether the poor drainage conditions are solved. Weaste ward councilor answered the question that the drainage and plumbing company was informed. The health improvement officer asked for suggestions on the re-housing of the rehabilitation center. It was advised that the center was to be moved from the current location. Citizens must be active in forming the actual agenda. They should be permitted to suggest on both specific and general matters that are to be discussed and finally decided on (Dahl 123). A resident suggested on a cleanup day, the individual suggested Saturday. The city council was to provide the gloves, in bags, and litter pickers. Citizens must be knowledgeable and should be given a chance to express themselves (Dahl 216). Notes on any disabled individual who wanted to participate in the meeting was to call the any of the wardââ¬â¢s clerk for accommodation. A disabled resident on a wheel chair suggested on building of ramps in public places like the city halls to make the movement for the less privileged easier and efficient. Everyone in the society should be given a chance to have the freedom of speech. Democracy is important in a community and country. Elections help hold a government responsible and let the people
Do Mobile Applications Creat Faster Interfaces than Mobile Website Essay
Do Mobile Applications Creat Faster Interfaces than Mobile Website Design - Essay Example The two popular ways of accessing websites are mobile applications and mobile website design. The website design is a site that can re-design itself to fit various sizes of devices e.g. phones, tablets, desktops and others. An application is a program meant to accomplish a goal; it is downloaded by the user for use (Duckett 43). The design process involves the use of software to design a site. A two dimensional plane is used to help the creator imagine a site. The creator then defines actions to guide visitors of the site or app. The next step is to choose and mix colors and test the site (Myers 92). When creating the applicationWhen the application was used by a volunteer, it was found that the app provided a faster interface than the website. The browsing process was fast. The reason behind this is the fact that the application uses mainly UI elements. This means the application uses the data necessary only. This process saves on time. However, a complaint raised by the volunteer was that the application took a long time to launch. The time taken to launch the application will have to be reduced to increase efficiency. Maintenance of the app requires that it is frequently updated to keep up with new information relevant to the company or institution. Below is a screenshot of the coding
Thursday, October 17, 2019
Mcdonalds Scholarship Essay Example | Topics and Well Written Essays - 4750 words
Mcdonalds - Scholarship Essay Example Values decide what is important in life. Norms are like unwritten laws that decide people's behaviour in different situations. Institutions are the structures while Artifacts are the materialistic forms based on values and norms. Ans. Multiculturalism is coming together of diverse cultures and thus impacting each other. Possible advantage is that the diversity provides a healthy environment for a nation or society's growth. The disadvantage is that it takes away the nation or society's identity and in turn the unity as well. Ans. Organizational culture is based on values and norms that define the goals of the organization and behaviour of people with each other. Being a closed group of people can be a constraint that forces the evolution of this culture and interactions of the people within and outside give it a shape. Ans. The cross-cultural manager may face challenges in understanding the differences in culture, find gaps in communication and confusions can be created among the employees due to inherent differences. Ans. For maximizing the benefits on group dynamics, people's communication with each other, their body language and verbal communication has to be very positive. This calls for understanding interpersonal skills. Ans. ... 7. General Communication: The importance of understanding interpersonal skills for group dynamics. Ans. For maximizing the benefits on group dynamics, people's communication with each other, their body language and verbal communication has to be very positive. This calls for understanding interpersonal skills. 8. General Communication: Does information equal communication Information is only a part of communication and can never equal communication. Communication is always a two-way thing whereas information is impersonal and one way. 9. General Communication: What does assertive interpersonal communication mean Ans. It is a behaviour that indicates authority, competence, authenticity in an honest and direct but non-aggressive way that makes the others feel equal but still have regard for the person concerned. 10. Conflict Management Skills - Should interpersonal conflicts be always avoided Ans. No, they need to be addressed if they can have a long lasting impact and may concern vital fields. When they concern trivial matters, then they may be avoided. 11. Perception Skills: Are the meanings of interpersonal communication always in words Ans. No, the body language, facial expressions, eye contact and many other non-verbal forms form an integral part of interpersonal communications. 12. Perception Skills: The importance of non-verbal communication. Ans. Non-verbal communication preceeds verbal communication as one first sees the body language and facial expression of a person before he speaks. A negative non verbal communication can negate a positive verbal communication. So, it's role is vital. 13. Perception Skills: What are the barriers to accurate perception and how perception can be improved Ans. Preconceived ideas and beliefs
Assignment about lean six sigma Example | Topics and Well Written Essays - 1250 words
About lean six sigma - Assignment Example Common Team Tools and Their Application to Lean Six Sigma Six Sigma refers to an approach that involves a rigorous procedure that ensures a team delivers its maximum yield. Its philosophy is best summarized by the abbreviation DMAIC, which stands for definition, measurement, analysis, improvement, and control (Donald & Kubiak, p. 23). This method defines the required steps that a Six Sigma practitioner must follow. It starts with the identification of the problem and follows through to the implementation of a long lasting solution. This methodology is widely accepted and practiced. Team tools are the assessments, ice breakers and other practical activities that are employed to help teams get back on track, move forward or help build trust among team members (Donald & Kubiak, p. 23). This section discusses the team tools as applied to Six Sigma. Definition is the first step of any project during which the business goal and potential resources, project depth, and timeline are clearly d efined. The problem is defined, customers identified, and the way forward charted. The measurement concept entails data collection in a bid to establish the performance standard. This measure will be compared to the measure at conclusion to establish whether goals have been met. This measured data is critical since it forms the basis for gauging the performance of a project team. At analysis, the main task is to identify, corroborate, and select causes for elimination. A number of root causes are identified and a vote is cast, the top three or four causes are identified and the process is done recursively using complex analysis tools until the valid root cause is identified (Donald & Kubiak, p. 23). In improvement, solutions to problems are identified, tested, and implemented. Measurement identifies the creative measures to solve or eliminate the problem identified in the previous step. Techniques such as ââ¬ËSix Thinking Hatsââ¬â¢ and ââ¬ËDesign of Experimentsââ¬â¢ are used in this step. These techniques may be avoided incase solutions are obvious. Finally, the control stage serves to sustain the gains as improvements are monitored to ensure sustainable output. This process also involves an update of training and business strategies and records. In some cases, control chart techniques are used to graphically assess the stability and progress of a progress. Types of Teams The most common on teams are the vertical/functional teams. These are teams formed to execute explicit tasks and routinely include members from various levels in the hierarchy or a business. Modestly put, a vertical team consists of a manager working with subordinates in a certain functional department (Devine, p. 330). Examples of vertical or functional teams include departments in an organization such as Accounts, personnel or Engineering. On the other hand, horizontal or cross-functional teams consist of experts from different departments coming together to work on various task s within an organization. The team members may come from different departments such as design, research and development, technical, and marketing. Once formed, horizontal teams are typically self-directed and make decisions that do not need the approval of the management (Devine, p. 302). Horizontal
Wednesday, October 16, 2019
Mcdonalds Scholarship Essay Example | Topics and Well Written Essays - 4750 words
Mcdonalds - Scholarship Essay Example Values decide what is important in life. Norms are like unwritten laws that decide people's behaviour in different situations. Institutions are the structures while Artifacts are the materialistic forms based on values and norms. Ans. Multiculturalism is coming together of diverse cultures and thus impacting each other. Possible advantage is that the diversity provides a healthy environment for a nation or society's growth. The disadvantage is that it takes away the nation or society's identity and in turn the unity as well. Ans. Organizational culture is based on values and norms that define the goals of the organization and behaviour of people with each other. Being a closed group of people can be a constraint that forces the evolution of this culture and interactions of the people within and outside give it a shape. Ans. The cross-cultural manager may face challenges in understanding the differences in culture, find gaps in communication and confusions can be created among the employees due to inherent differences. Ans. For maximizing the benefits on group dynamics, people's communication with each other, their body language and verbal communication has to be very positive. This calls for understanding interpersonal skills. Ans. ... 7. General Communication: The importance of understanding interpersonal skills for group dynamics. Ans. For maximizing the benefits on group dynamics, people's communication with each other, their body language and verbal communication has to be very positive. This calls for understanding interpersonal skills. 8. General Communication: Does information equal communication Information is only a part of communication and can never equal communication. Communication is always a two-way thing whereas information is impersonal and one way. 9. General Communication: What does assertive interpersonal communication mean Ans. It is a behaviour that indicates authority, competence, authenticity in an honest and direct but non-aggressive way that makes the others feel equal but still have regard for the person concerned. 10. Conflict Management Skills - Should interpersonal conflicts be always avoided Ans. No, they need to be addressed if they can have a long lasting impact and may concern vital fields. When they concern trivial matters, then they may be avoided. 11. Perception Skills: Are the meanings of interpersonal communication always in words Ans. No, the body language, facial expressions, eye contact and many other non-verbal forms form an integral part of interpersonal communications. 12. Perception Skills: The importance of non-verbal communication. Ans. Non-verbal communication preceeds verbal communication as one first sees the body language and facial expression of a person before he speaks. A negative non verbal communication can negate a positive verbal communication. So, it's role is vital. 13. Perception Skills: What are the barriers to accurate perception and how perception can be improved Ans. Preconceived ideas and beliefs
Tuesday, October 15, 2019
Has the Human Rights Act 1998 had a major impact on the criminal Essay
Has the Human Rights Act 1998 had a major impact on the criminal justice system in England and Wales - Essay Example ââ¬Å"British courts must follow the principles of the Convention, and public bodies, like the police, schools, and hospitals must carry out their work in a way that upholds the Human Rights Actâ⬠(Life in the United Kingdom Advisory Group, 2004, p.132). Before the enactment of the Human Rights Act of 1998, many rights existed as privileges, and could be derogated at any time. According to Williams, ââ¬Å"the due process model...appeared to protect the defendant, but not as of right, only to ensure a balance between the power of the State and the defenceâ⬠(2012, p.45). The United Kingdomââ¬â¢s Human Rights Act 1998 was enacted so as to have significant impact on the criminal justice system in England and Wales (Molan, 2001). Rights listed in the Human Rights Act may sometimes seem new and unusual to English Magistrates and Judges, due to the fact that ââ¬Å"it is regarded as a living instrument capable of adapting to events and society as it progresses and without the necessity of new legislationâ⬠(Gibson and Cavadino, 2008, p.151). 1. The right to life. The law protects everyoneââ¬â¢s right to life. According to Life in the United Kingdom Advisory Group, ââ¬Å"the state may take away someoneââ¬â¢s life in only very limited circumstances, for example when a police officer acts justifiably in self-defenceâ⬠(2004, p.132). 5. The right to a fair trial. Unless proven guilty, everyone facing criminal charges is presumed innocent. The right to a fair trial and public hearing is guaranteed to everyone in the United Kingdom through the Human Rights Act 1998. 6. Punishment only takes place within the law. Everyone that commits a crime that was not regarded as a crime by the law at the time it was committed, should not be found guilty, and neither should he/she be punished. 7. Right to respect towards everyoneââ¬â¢s private and family life. This right includes individualââ¬â¢s homes and correspondences. According to the Life in the
Monday, October 14, 2019
The Impact Of Globalization On Employment Commerce Essay
The Impact Of Globalization On Employment Commerce Essay Globalization has in no doubt affected the way people work. It has resulted into radical and rapid changes that call for adjustments in employment policies of different organization. This report presents a report on the effect of globalization on employment policies. The National Bank of Abu Dhabi is going to be used as our case where its employment policies are going to be highlighted with special considerations on how this affect it industrial relations. The report begins by describing what is meant by globalization followed by a brief analysis of the National Bank of Abu Dhabi, its employee profile and its achievements. The report will the highlight the impact of globalization on employment strategies followed by a close examination of what effects dual labor has had on the banks industrial relations. Grievance procedures of the company and how it relates to the UAE law is going o be captured too with special consideration on how the bank makes its employees aware of these procedu res. The conclusion will contain three personal recommendations on what should be done to put the bank at par with other financial institutions in the region and the world. The concept of Globalization With the world becoming a global village based on modern advancements in technology, trade political, socio-cultural norms and world economies, the forces of change are so strong to an extent that all aspects of life call for adjustments. This phenomenon is referred to as globalization (Bentolila Gilles, 2003, p. 56). It involves a process that leads to transformation of local and regional cultures into international or global ones thus unifying a society and making it work together as one. This has culminated into establishment of international economies through trade, flow of capital, investment, migration, and technology flow and its effects. Traditional barriers maintained by governments are the main victims of the trend as people are forced to abandon the restrictions and actively engage in different affairs at an international stage. Ways of doing business have not been spared by globalization either. The force has called for adjustments in different business field s especiall y in human resource. Employment policies have been adjusted to fit the modern world requirements of the labor market in order to attain any targets of an organization. Organizational behavior places labor as one of the most important factor that determines performance (Holley et al. 2008, p. 11). This paper seeks to highlight the impact of globalization on employment strategies with further emphasis shifting to mitigatory mechanism that are employed to face off challenges that might come with this. The National Bank of Abu Dhabi in the United Arab Emirates is going to form an evaluation platform for this research and thus we will be able to establish and understand the grievance procedure in place in the company and its impact on industrial relations. Grievance procedures are simply the protocols that employee and employer follow in order to address employee problems amicably and satisfactorily. Company information Based in the Arab world, the National Bank of Abu Dhabi is among one of the most competitive financial institutions that has committed much of its efforts to competitively serve both local and international customers. Under its chief executive Mr. Michael H. Tomalin and board chairman H. E. Nasser Ahmed Khalifa Alsowaidi, the bank has managed to scoop several top awards for its services, the most notable one being 2011 award given by Thompson Reuters and complinet recognizing the bank as the most recognized international compliance officer as presented by john garret, the groups general manager and chief compliance officer (The National Bank of Abu Dhabi, 2011). The bank also boasts of being the owner of the best investment product. It was the best arranger and best financial information provider via the internet. These awards together with many others are associated to the banks employee commitment to its vision that fosters on the future recognition of the bank as the worlds best Arab bank. These successes are also expressed in the banks mission to provide its customers with exceptional services that create products and delivering services of enduring value which, will help its customers grow. The bank has a set of values that are in no doubt behind its efficiency in providing quality services to its customers. Some of these values are the need to understand customer needs, teamwork, being accessible around the clock, withholding the value of stakeholders, recognizing people as its greatest asset and thus safeguarding their interests and acknowledging the need to be loyal to its heritage and maintaining a positive global outlook (The National Bank of Abu Dhabi, 2011). The bank has also made a few pledges to its customers which includes recognizing them, understanding their needs, listening t o them, dedicating its energies to serving its customers and eventually grow with them. By analyzing these pledges, there is a clear indication that good and well motivated employees are key to achieving them. It is worthy to acknowledge that unless the bank has an elaborate grievance addressing procedure, all of its mission and vision cannot be realized. The bank has some of the best employee focused attention which is greatly supported by good employment policies. The bank employment policy first recognizes its employees as the most valuable asset and goes ahead to provide the most rewarding working environment and compensation packages that allows them advance their careers. This has made the bank the biggest employer among other commercial banks with its employees coming from all over the world. Other employment policies of the bank focus on Emiratization which simply means attracting the most qualified nationals of the United Arab Emirates (UAE) by providing a successful and a well rewarding banking career. Pre-employment training is also embraced by the bank employment policies which also create room for employees to seek further training while still working. This come in form of time allowances for various new training programs (The National Bank of Abu Dhabi, 2011). Training of potential employees is among the banks employment policies which seeks to absorb freshly graduated students from different academic fields thus creating a window of diversifying strategies which do not have to come from business scholars only. Globalization has a lot of influence on employment prospects of the bank. Despite the fact that the government is encouraging Emiritization (employing more UAE citizens), the bank has 61 percent of its employees from outside UAE with only 39 percent being UA E citizens by 2010. Out of this number, 60 percent are female. Impact of globalization on employment strategies Globalization and Job security Globalization has brought about a very fierce competition in employment. This is because through globalization, there is massive migration of highly trained professionals who are seeking lucrative careers (Bentolila Gilles, 2003, p. 59). National Bank of Abu Dhabi is among top ten in the list of the most secure banks in the world. It has also attracted many professionals from different parts of the globe. This has come along with a lot of job insecurity as any employer is likely to opt for the most qualified. Security of tenure has declined and jobs have become less permanent. The net effect of this is the emergence of non-standard form of employment such as temporary and part-time employments. This has lead to adjustments in banks employment policy which is now shaped to accommodate all forms of employment forms. Employee turnover characterized by workers mobility has also increased leading to notable changes in worker- employer relationships within the banks workforce. Employees have in many occasions expressed their reservations to dispensable employment agreements with most of them working in fear of losing their jobs uncertainly. This greatly affects employees who have not yet had an opportunity to upgrade their educational backgrounds thus reducing their employability. However, the bank has made a provision in its employment policies grievance procedure to offer training opportunities for it employees which is supposed to help them advance their career. Globalization has come with a lot of technological changes and just like any other bank, the National Bank of Abu Dhabi needs to employ people with the most recent skills in technology. Though the bank has not had to send people packing based on modern skills acquisitions and technology awareness, most job quits have been voluntary where employees go back to training institutions for further training (The National Bank of Abu Dhabi, 2011). Globalization also comes with a lot of competition from other competitors thus effecting job security of employees. Companies have in many occasions laid off some of its staff to cut down on costs of doing business and in order to face competitors with a least expensive and efficient workforce. The bank has at point succumbed to forces of globalization such as those to call for outsourcing of labor. This involves employing workers from different parts of the globe without necessarily allowing them enjoy normal employee benefits such as security of tenure. This has further made jobs more insecure as outsourced labor might be just as effective as original. This has also resulted in a change in the banks employment policies which have also shifted to outsourcing and training it employees on probation before full engagement. Effects of Low skilled workers on employment policies The level of education possessed by workers has in a big way influenced their employability at the National Bank of Abu Dhabi. It is evident beyond any reasonable doubt that only the best trained workers are securing lucrative careers with the most reputable companies. The bank emphasizes on its quest to tap the best and most skilled professionals from across the world, a fact that is boosted by the globalization era. Although the banking sector has not experienced much layoff due to under qualified staff, the situation has it that most original or traditional employees are being outdone by recently graduated people thus putting their employability at risk of being lost. Technology plays a major role in evaluating qualifications as it is one of the most powerful forces globalization reckon with. Employment policies have therefore been adjusted to enable the bank acquire the most qualified individuals or still by offering a training package before being employed. Education does not on ly affect employability but also earning. Being a leading financial institution, the National Bank of Abu Dhabi employs the best candidates for different jobs right from the management to subordinate (The National Bank of Abu Dhabi, 2011). This implies that the institution is only ready to pay highly to the best employees and therefore pushing off least qualified individuals. Studies show that lowly ranked jobs that require low academic qualifications are going to less competitive environments with more competitive environments taking on the best. Employment strategies of the bank have not depicted any form of bias on locals and foreigners. The only disparity comes from the governments policy to have the number of UAE nationals working in local institutions increased. The bank has responded to this positively by increasing UAE nationals working in it from 36 percent in 2009 to 39 percent in 2010 (The National Bank of Abu Dhabi, 2011). This move has however not caused a lot of changes in its employment policies since the exte rnal world offers the best compared to the local labor market. Effects of Globalization on Sweatshop Exploitation Toxic Imports Globalization has by a great way encouraged the import of cheap labor especially form countries suffering from unemployment but with good educational back grounds. This means that the employees of this nature are highly qualified but willing to take on low paying jobs and at the same time work for long hours (Bentolila Gilles, 2003, p. 63). This phenomenon is normally associated with developed countries or those perceived to be rich. UAE is no exception as it has some of the best institutions recognized globally such as the National Bank of Abu Dhabi. This bank has also fallen prey to this problem as most of its workforce (61 %) come from outside UAE. Although this cannot be directly associated with foreigners being cheap to hire, it is true that dealing with local or native employees is more technical compared to foreigners. The law has put down very robust and complicated policies that aim at protecting its citizens from exploitation. This may in one way or the other influence the banks employment policy status of absorbing more foreigners to work there. The bank is also at risk of importing toxic labor as incompetent workers could be imported. This kind of workers are believed to be interested short time benefits and are therefore likely to put in extra efforts to achieve their short term objectives and thus becoming toxic not only to future company prospects but also to the labor market. This is one of the major reasons the government of UAE has put it mandatory for employers to have at least 40 percent of their employees to be UAE nationals. This move is aimed at embracing the future endeavors of the national economy and the countrys future in general. Although sweetshops may have a positive effect on a firms profits, critics argue that there is a more negative effect in the future prospects of a company since its public image could be tempered with thus demeaning its performance. Locals are also likely to give a cold reception to the bank and withdraw their trust from it thus jeopardizing its operations in the region. Sweetshop and toxic workers also pose as a risk to original employees by reducing their job security because they are cheaper to hire. His is another challenge the National Bank of Abu Dhabi is facing as a result of it employing a huge number of foreigners who are recognized almost equally by UAE labor laws. Globalization and technology Among the achievements attained by the National Bank of Abu Dhabi is being in the forefront in implementing highly technology based services. This is in line with what globalization comes with especially in information technology. The bank won the best mobile transaction and the best prepaid card categories from the smart card awards in the Middle East region. This indicates that the bank has a better chance of surviving in the world of technology thus attracting more customers (The National Bank of Abu Dhabi, 2011). However, the bank is equally faced with challenges that come with this. Technology applications call for a reduction of the labor force as it permits performance of different tasks without involving any people. Technological globalization also calls for job cuts across all sectors especially in low profiled jobs such as auditing and networking. This occurrence has forced the bank to adjust its employment policies to match the current conditions by cutting down the number of people it employs each year. The use of technology has obviously affected the way the bank employs people be it from the UAE or the Diaspora. Dual Labor Market and its impact on industrial relations issues in the bank The United Arab Emirates has experienced a lot of changes in trade in the recent past. It has become a major commercial center with the economy becoming more diverse and dynamic, serving as a major re-exporting center in the Middle East and other parts of the world like Africa. The emirate has attracted a lot of attention from investors simply because it has very few logistical costs which make business operations easier. This has lead to an increase in financial activities due to improvements of business in various industries such as tourism, transport and banking among many others. Such changes in any economy will in no doubt attract a lot of people who will be willing to work there. This notion is further guaranteed by the international chain of events and changes in the way people do business. Globalization has come along with a dual labor market effects which includes effecting changes in industrial relations issues of many organizations. This phenomenon is believed to divide the labor market into two namely primary and secondary sectors. These sectors are either identified with high or low value added workers or along formal and informal sectors. A gap between locals and foreigners exists in the National Bank of Abu Dhabi as much as job levels are concerned (The National Bank of Abu Dhabi, 2011). This is evident from the way the bank has left short term employment to foreigners as these comes with no or little promotions to higher positions. The secondary sector of the dual market best explains this. Wages offered are deterred by the market forces and therefore subject to change whenever economic drivers change. This kind of jobs is also characterized by low level skilled workers, low earnings, impermanence, easy entry and low returns basing on ones experience. The Natio nal Bank of Abu Dhabi has in many occasions advertised such jobs outside the country and especially on the internet. This implies that the most preferable source of these workers is the Diaspora. Although the bank is ranked as one of the best employers basing on what it offers to its employees as salaries, workers who fall under secondary sector of dual labor market receive the least payments. This effect is as a result of the dynamism experience by the world labor markets as a result of globalization. Dual labor market theories assert that immigration of workers is as a result of economic globalization and effective penetration across boundaries by potential employees (Holley et al. 2008, p. 52). Therefore, this is a major effect of globalization of employment policies o the National Bank of Abu Dhabi as it employs 61 percent of its employees from outside the country. International trends of migrations by workers are controlled by labor demands from modern civilization. Industrial relations of the bank have therefore been affected by these changes prompting the bank to seek cheap labor from all over the globe. Dual labor conditions in the Middle East are still so much prevalent as a result of low numbers of local professionals which encourages foreigners come looking for jobs in the emirate. The net effect is that foreigners have the largest employee stakes in most UAE based organizations. The grievance procedure in place in the company and its impact on industrial relations A grievance is defined as any form of discontent affecting an organizations performance and thus can be termed as either being legitimate, unvoiced, oral, written or even ridiculous. If this situation is not correctly addressed, it may lead to a very poor relationship between the employees and the management. Such conflicts are very detrimental to any organizations performance and thus very injurious to customers who depend on such institutions. An organized form of settling these matters of employee dissatisfaction is referred to as grievance procedure. Whether unionized or not, all companies are required by the UAE law to have a well established grievance procedure. The National Bank of Abu Dhabi is no exception as it has established good communication mechanisms courtesy of its human resource department. The bank allows it employees to join labor unions in the country (The National Bank of Abu Dhabi, 2011). By so doing, the bank expects to receive all grieving matters concerning its workers who happen to be from UAE and the Diaspora. Staff awareness is highly regarded as the bank organizes several conferences among its employees with special consideration of both local and imported workforce. These conferences employ a few variations in addressing employee grievances because of other organizational structures of the bank since the needs of different workers are varied or distributed along the general spectrum of employee grievances. For instance, other workers might be complaining of salaries while other could comfortable with what they earn but not with the working environments they are subjected to. Different institutions have different grievance procedures which involve a series of successive steps. The National Bank of Abu Dhabi has made it clear to its workers of the four steps it expects it follow which are; Holding discussion conferences among its aggrieved workers in presence of a supervisor and if possible a representative from the workers union. Hosting of constructive meetings between the middle management and their counterparts in the worker union. Top management then meets to address the grievances together with the top union leaders with both parties being formally informed by their juniors of the previous meetings The fourth and the last step involve an arbitration process that involves close scrutiny of the problems. It is from this dialogue that workers are expected to have their grievances addressed. Since employees could be having different demands especially in salaries and other remunerations for local and foreign employees, the bank has different panels that take care of each side separately (The National Bank of Abu Dhabi, 2011). Grievance procedures are equally upheld by the labor laws of the United Arab Emirates. According to University of Pennsylvania; Middle East Research Institute (1985, p. 67), the law has undergone a series of transformations since effects of globalization started taking place. The federal law number 9 of 1980 is the most commonly used piece of legislation when it comes to labor matters. This law defines who an employee is with the most important point for this research being that it does not discriminate employees by their places of origin. Therefore, we can say that the laws go along with what the National Bank f Abu Dhabi employment policies that allow it employ much of its employees from outside the country (The National Bank of Abu Dhabi, 2011). Termination of employment as a solution to a worker-employees crisis is also embraced by the UAE labor laws. This law focuses on the need to have an employee pass a test in whatever job they apply for. The law allows a six month probation period under which an employer is allowed to dismiss a potential employee if he or she fails to fulfill all the requirements. Comparing this with the National Bank of Abu Dhabi employment policy, this law seems to go hand in hand with the presence of temporal and non-standard employment status such as contracts and internships (The National Bank of Abu Dhabi, 2011). This opportunity is mostly beneficial to an employer as this allow him or her to terminate employment without giving terminal employment benefits. These grievances laws do not address the biases in nationality of employees. It recognizes anybody legally allowed to work there as any other employee. The only disparity found in labor laws of UAE based on nationalities is the clause that recognize the use of Arabic as the official language of writing and keeping records. The law however allows the use of other languages in writing but still maintains that Arabic prevails in any situation therefore calling for documentation in different languages as long as Arabic remains official. The law also requires an employee to engage constructively with his or her employer for negotiations before any final decision is made. The employer is required to present his or her grievance to the employer in writing (failure to which no steps can be taken) and followed by meetings to discuss the claims (University of Pennsylvania; Middle East Research Institute, 1985, p. 69). The law also allows employees to file appeals against employer decisions which might not be necessarily correct. The law is not seen to favor the UAE nationals per se but it is seen to encourage institutions to employ the locals. The government has embarked on a very serious campaign to increase the number of UAE nationals in what it calls Emiritazation the only distinction seen between foreign and local employees. Procedural addressing of employee grievances by the National Bank of Abu Dhabi by engaging them in discussions matches the law provision for informal settlement of these conflicts. The law allows employer and employee to solve their issues by themselves without necessary going through the law. Basing on such procedures used by the bank in addressing its employee grievances, it is correct to say that the bank concurs with the labor laws of UAE. These laws have had a positive impact on both employer and employees as they allow them solve their differences on a neutral platform. The UAE has generally adapted the international standards of grievance procedures. This decision has resulted in employees of the bank settle for it. The procedures seem to be all inclusive as the deal with all types of grievances that may arise, a reason that may be behind the acceptance of the procedure by most if not all employees. Conclusion Globalization has come along with many changes especially in the labor markets. Companies have been forced to adjust their employment policies to match with the modern global demands. The National Bank of Abu Dhabi is one of such institutions that are faced by challenges that come with globalization. The overall effects as found out include changes in labor markets which permit export of labor to other countries. This is proved by the fact that 61 percent of the banks employees come from outside UAE. This pressure has caused a change in employment policies especially in seeking the most qualified individuals. High influx of employees into the country has made the bank embark on a thorough training program before formal employment. This has helped in sieving out under qualified employees. The UAE laws on labor are also conversant with the new trends of labor as dictated by globalization. It recognizes foreigners just like it does to locals although it advocating for higher numbers of UAE nationals working in local firms. The National Bank of Abu Dhabi has a well established grievance procedure. It caters for some of the most notorious hitches of its employees by calling for dialogue with its employees. This offers an opportunity to informally solve any problem and thus avoid affecting its performance and public image. Although industrial relations of the bank have been affected by the changes in the labor market, the institution maintains its quest of the best employees by tapping the best talents through its thorough training programs. This has enabled it maintain a sound relationship with its employees thus retaining its leading position in the region and the world as the best financial institution. Basing on what has happened and what is likely to come, I would recommend the following actions to the institution in order to maintain and improve its local and international image. Avoid any policy adjustments that are likely to create a bias between locals and foreign employees. This is because the word is changing at a very rapid and steady rate implying that the future call for more integration. Any attempts to embrace such moves will make the bank more local and thus repel international attention. Focus on employee affairs interested programs such as training. This should be done by coming up with training packages such as refresher courses. This will in no doubt boost the companys grievance procedure. The government should also come up with labor laws that are suitable and matches todays trends of doing business. As much as the government would wish to advocate for better employment status of its citizens, it should bear in mind that the world is changing meaning the firms even in the UAE will succeed when putting on a global face. It should encourage a competitive process like calling for acquisition of better academic skills which will obviously address the issue without being detrimental to any sector of its economy.
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